Carmen’s current role as founder and CEO of North End Teleservices, LLC is the culmination of her passion for business and community by creating jobs and changing lives in Northeast Omaha. North End Teleservices takes a holistic view of everyone they employ; not only by helping them to create a vision for their lives and what is possible but also by helping them to achieve it.
Tapio believes that a rising tide lifts all boats, focusing her energy and efforts on advancing the lives of others by creating pathways to fully participate in the economy, enabling choice and legacy building. She is a servant-leader who believes that through economic development and the upward mobility of all people, individuals, families and communities win.
Her leadership approach has translated into numerous accolades including Small Business of the Month, Business Excellence Small Business of the Year and Business Excellence in Innovation by the Greater Omaha Chamber of Commerce and Best Corporate Culture by the Urban League of Nebraska Young Professionals. In 2020 North End was named #677 on the Inc. 5000’s list of fastest-growing privately-owned companies. It is currently the largest African American owned business in Nebraska.
Carmen is a 100Black Women Legacy Award Honoree, WCA Tribute to Women Honoree, a recipient of the 2020 Urban League of Nebraska African American Leadership Award for Business and the Greater Omaha Chamber’s 2020 Volunteer of the Year. She currently sits on the board of directors for the Greater Omaha Chamber of Commerce, Lending Link and Spark CDI. Carmen is also council chair of the Chamber’s advisory Council for Opportunity, Diversity and Equity (CODE), co-chair of the CEOs for CODE cohort and council chair of the Diversity Subcommittee for the economic recovery Thrive initiative.
In addition, Carmen was council chair of the Leadership, Diversity and Inclusion Council for the state Blueprint Nebraska strategy, is a member of the Nebraska Department of Economic Development’s Get Nebraska Growing Taskforce, the state Economic Inclusion Task Force a member of the Werner Enterprises board of directors and a Director for the Federal Reserve Bank of Kansas City’s Omaha branch.
Carmen remains a coach and mentor to many individuals, organizations, and businesses. Carmen is married to Bob Tapio, who has also served in servant leadership roles while responsible for food service at Boys Town.
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